FAQs

Buy Tickets Share

Lincoln Castle FAQ's

We are delighted to be welcoming you back to Lincoln Castle. We have put in place specific measures to help keep you safe and here are some of our anticipated frequently asked questions which we hope will keep you informed and confident during your visit.

What are your opening times?
We open the gates at 10am and close at 5pm.  We are currently operating a one way system as the entrance ways are quite narrow.  So you should enter through the East Gate at Castle Square and leave by the West Gate opposite the Lawn complex.

What is actually open?
Entry to the grounds is free and you are welcome to come and enjoy at your leisure whilst maintaining social distancing guidelines.  We will be monitoring capacity throughout the day and would ask you not to queue if the grounds are full.

The Medieval Wall Walk, Victorian Prison and Magna Carta is open and tickets must be booked in advance and purchased online. Castle Day tickets have a timed entry to visit the Magna Carta vault please adhere to these times. You can however visit the Medieval Wall Walk before your timed entry or after visiting Magna Carta and the Victorian Prison. Your timed entry is for the newly lowered capacity of the attraction. We’re limiting the number of visitors to help everyone follow social distancing guidelines and ensure that we don't exceed our safe capacity. We are operating a one way system across the whole site. Wheelchair access to the east section of the wall will remain available but will be limited to two wheelchair users at any one time, this also applies to the Victorian Prison and Magna Carta vault, this is to ensure we can maintain your safety via social distancing.

Langton's café is open for a takeaway service only offering a wide variety of food including warm panini's, sandwiches, light bites, children's options and drinks. The full menu can be seen on our website.

The Heritage Skills Centre and gift shop remain closed although we are working hard to get these open as quickly and as safely as possible.  Visit our website to view our new online shop which offers a small variety of gifts and souvenirs.

Do I have wear a face covering?
For members of the public, from 8 August the places where you will have to wear a face covering will be expanded to include Museums and Galleries therefore you will be required to wear a face covering inside Prison and Magna Carta experience unless you are exempt. See government guidance

What happens when I buy a ticket online?
On completion of your order, you will be emailed an e-ticket containing a barcode and Booking Reference Number. You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive.

Can I book over the phone?
No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us.

I am an Annual Pass Holder, do I still need to book?
No you do not need to book, however you may need to queue to enter the attractions.

Will you be extending the date on my Annual Pass?
The expiry date on annual passes will be extended by twelve weeks although you will still get a reminder asking you to renew. If your pass ran out whilst we were closed we will add on the number of weeks you were unable to use it whilst it was valid.

Can I book a ticket on the day I want to visit?
Yes you can as long as there are tickets available.

Are the grounds and attractions suitable for wheelchairs?
Yes, however the entrance via East gate does have a lot of cobbles due to the nature of the old building. Our Medieval Wall Walk has a lift to take you to the top of the of the east section of the wall offering spectacular views over Lincoln Cathedral. This east section of the walls is accessible from the lift to Cobb Hall. Please note that beyond Cobb Hall there are steps, uneven walkways and narrow sections, which are inaccessible for wheelchair users. Lifts are located in the Victorian Prison and Magna Carta should you need any further assistance do not hesitate to contact a member of staff available in each locations Prison Tickets, Victorian Prison, Magna Carta, Gates, and the Medieval Wall Walk.

What safety and hygiene measures have you put in place as a result of Covid-19?

  • Our site risk assessment is displayed at the East Gate entrance in our reception window.
  • Hourly cleaning with Anti-viral cleaners and wipes.
  • Hand sanitising stations are available throughout the site.
  • Signage on site to remind visitors to uphold social distancing when relaxing in our grounds and enjoying the Wall Walk
  • No maps or hand outs will be distributed on site to prevent the spread of Covid-19, you can however download these from the website.

How is my safety and that of the staff being managed in the café?
The safety of our staff, volunteers and visitors is our priority. To ensure that social distance is maintained we will be implementing the following: One-way queuing system to place orders and to collect orders. Payment will be by card payment only and contactless payment where possible to reduce physical contact.

Staff will have had training prior to opening to ensure they operate in the safest way possible. Our seating areas will be closed, to reduce social contact. Hand sanitiser will be available and visitors will be encouraged to use it.

Will dietary needs to be catered for?
We will have a small amount of vegetarian, vegan and gluten free products on offer. Please feel free to ask for the dietary sheets available.

Will tap water be provided ?
To minimise the possibility for contamination from refillable bottles, we’re asking visitors to come prepared with the water they’ll need for their visit. Bottled water will be available to purchase in the café.

Will there be facilities to warm milk for my baby?
Unfortunately we will not be offering the facility to warm milk during this time.

Can I bring my re-usable cup?
Due to possible cross-contamination this option is not currently available.This is for the health and safety of everyone.

Can I alter the date of my ticket once purchased?
All tickets are non-transferable and non-refundable, however if you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit. We will be happy to move your visit to another day when you are feeling better.

Will there be staff on site?
Our Visitor Experience Team and Catering staff are on site should you wish to speak to a member of staff or would like to order food we politely ask that you observe the 2 metre rule when approaching them.

Can I bring a pram or pushchair into the attraction?
You are welcome to bring prams and pushchairs into the grounds.  However the wall walk may not be suitable so in order to ensure the comfort of all our visitors we ask that you leave pushchairs and buggies in the designated space at East Gate.

Can I bring my own food and drinks?
Yes, visitors may bring their own food provided that social distancing guidance is followed if sitting down to eat. Please don’t leave any litter behind.

Can I bring pets into the site?
Assistance guide dogs only are permitted on site. However we do have dog friendly weekends, please look out for these on our website.

Can I take photos in the attraction?
Photography is permitted inside the Castle grounds and buildings for non-commercial private use. No photography or video is permitted inside of the David PJ Ross Magna Carta Vault.

If you have any other questions about your visit, please contact our Visitor Experience Team on 01522 554559 and they will be happy to help. Please remember things may be a little different when you visit, but you’ll still be given a warm and safe welcome by our friendly staff.